Terms and Conditions
Introduction
Welcome to our platform. These Terms and Conditions govern your use of our website, applications, and services related to AI Roleplays, Coaching, and Training. By accessing or using our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using the platform immediately.
Service Overview
Our platform provides AI-driven roleplays, call scoring, team coaching, and related productivity tools. We reserve the right to modify or discontinue any aspect of the service at any time, with or without notice, to improve user experience, security, and performance.
User Eligibility
By using our services, you confirm that you are at least 18 years old and have the authority to enter into a binding agreement. If you are using the service on behalf of a business, you represent that you have the proper authorization to do so.
Account Registration
To access certain features, users must create an account with accurate and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Any unauthorized use must be reported immediately.
Acceptable Use Policy
You agree to use the service only for lawful and ethical purposes. You must not misuse the platform by uploading harmful content, attempting to breach security, or interfering with normal operations. We reserve the right to suspend or terminate accounts that violate this policy.
Data Privacy and Security
We take data protection seriously. All user data is handled in accordance with our Privacy Policy. Roleplay recordings, transcripts, and analytics data are encrypted and stored securely. We adhere to GDPR standards and are working toward SOC 2 Type II compliance to ensure enterprise-grade security.
Intellectual Property Rights
All content, code, designs, and AI systems provided through our service are the intellectual property of the company or its licensors. You are granted a limited, non-exclusive, and non-transferable license to use the platform solely for training and business development purposes.
User-Generated Content
When you participate in roleplays or upload materials, you retain ownership of your content but grant us a license to process, analyze, and display it for the purposes of providing and improving the service. We do not sell or publicly share any user-generated data.
Subscription and Payments
Some features of the platform require a paid subscription. Pricing and available plans are displayed on our website. Payments are processed securely through authorized gateways. Subscription renewals occur automatically unless canceled before the billing date.
Cancellation and Refund Policy
Users may cancel subscriptions at any time from their account dashboard. Refunds are processed in accordance with our refund policy. Once a billing period has begun, partial refunds are not typically available unless required by applicable law.
Third-Party Integrations
Our platform integrates with third-party applications such as Zoom, Google Meet, Slack, and CRM tools. While we strive to maintain secure connections, we are not responsible for any issues, data breaches, or service disruptions that occur through third-party systems.
Disclaimer of Warranties
The platform is provided “as is” and “as available.” We make no guarantees about uninterrupted service, accuracy, or fitness for a specific purpose. You use the platform at your own risk and acknowledge that occasional downtime or technical issues may occur.
Limitation of Liability
In no event shall the company, its employees, or affiliates be liable for any indirect, incidental, or consequential damages arising out of your use of the platform. Our total liability shall not exceed the amount you paid for the service within the last twelve months.
Indemnification
You agree to indemnify and hold the company harmless from any claims, damages, or expenses resulting from your use of the platform, your content submissions, or any breach of these Terms.
Changes to These Terms
We may update these Terms periodically to reflect improvements, regulatory changes, or new features. The latest version will always be available on our website. Continued use after updates constitutes acceptance of the new Terms.
Termination of Service
We reserve the right to suspend or terminate your access if we believe you have violated these Terms, compromised security, or engaged in unethical use of the platform. You may also terminate your account voluntarily at any time.
Governing Law and Dispute Resolution
These Terms are governed by the laws of your local jurisdiction, without regard to conflict of law principles. Any disputes arising under these Terms will be resolved through good faith negotiation and, if necessary, binding arbitration.
Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact our support team at Email: contact@Rep-lab.ai. We are committed to addressing inquiries promptly and transparently.
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