Privacy Policy

Introduction

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At [Your Company Name], we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our AI roleplay tools, or interact with our services. By accessing our platform, you agree to the terms described in this policy.

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Information We Collect

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We collect information to provide, improve, and personalize our services. This includes data you provide directly, such as your name, email address, company name, and communication preferences. We also collect information automatically through cookies, usage analytics, and session logs when you interact with our platform. If you use integrations or third-party tools, we may receive limited information from those systems to ensure seamless functionality.

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How We Use Your Information

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Your data helps us deliver better experiences and maintain the quality of our services. We use it to authenticate users, improve AI model accuracy, personalize content, provide technical support, and communicate product updates. In some cases, anonymized data may be used for analytics and product development to enhance performance and reliability.

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AI and Voice Data Usage

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When using AI roleplay features, audio recordings and transcripts may be processed by our system to generate scores, coaching insights, and feedback. Recordings are stored securely and, by default, retained for a limited period as defined in your account settings. You have full control over retention duration and can delete recordings or request removal at any time. Our AI does not train on your private data without explicit consent.

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Data Retention

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We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Once data is no longer needed, it is securely deleted or anonymized to prevent unauthorized access or misuse.

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Cookies and Tracking Technologies

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Our website uses cookies and similar technologies to recognize returning users, analyze traffic, and enhance user experience. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the performance or functionality of the site.

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Data Security

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We use industry-standard security measures to protect your personal information. This includes encryption, access control, network monitoring, and regular audits. We also maintain compliance with leading frameworks such as GDPR, ISO 27001, and SOC 2 Type II (in progress). While no system can guarantee absolute security, we take every reasonable step to minimize risk.

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Third-Party Integrations

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Our platform integrates with tools such as Zoom, Slack, Salesforce, and HubSpot to enhance your experience. When connecting these services, only the necessary data is exchanged to perform specific functions. Each third-party service has its own privacy practices, and we encourage you to review their policies before connecting them to your account.

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Your Rights and Choices

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You have the right to access, correct, or delete your personal information at any time. You may also request a copy of your data or withdraw consent for data processing. To exercise these rights, please contact our support team using the details provided below. We will respond promptly in accordance with applicable data protection laws.

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International Data Transfers

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As a global platform, your information may be transferred and stored in servers located outside your country. We ensure that all transfers comply with international data protection regulations and maintain the same level of security regardless of location.

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Children’s Privacy

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Our services are not directed toward children under the age of 16. We do not knowingly collect personal data from minors. If we become aware that a child’s data has been collected, we will delete it promptly.

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Policy Updates

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We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or our internal practices. The updated version will be posted on this page, and the “last updated” date will indicate when the changes took effect. Continued use of our services after an update constitutes acceptance of the revised terms.

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Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:


Email: contact@Rep-lab.ai